Shipping Policy

Order Processing

Most orders ship within 3–7 business days after purchase. Business days are Monday through Friday, excluding holidays.

Processing time is separate from shipping transit time. Orders placed on weekends or holidays begin processing the next business day.

Preorders, made-to-order products and select releases may have different shipping timelines. Any additional lead time will be noted on the product page before purchase.

If we’re unable to ship within the stated timeframe, we’ll contact you with an updated estimate and available options, including cancellation and a refund for unshipped merchandise.

Shipping Rates & Delivery

We currently ship within the United States.

Available shipping methods and charges are displayed at checkout before you complete your purchase. Any eligible free-shipping offer will also appear at checkout.

Standard shipping typically takes 3–7 business days after your order ships. Delivery estimates vary by destination and carrier and are not guaranteed. Alaska, Hawaii and remote destinations may require additional transit time.

Weather, holidays and carrier disruptions may affect delivery.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for the carrier to update your tracking after receiving the package.

Local Pickup

Free local pickup near Steamboat Springs, Colorado, is available when offered at checkout.

Choose Local Pickup when placing your order. We’ll email you when it’s ready and provide pickup instructions. Pickup is by arrangement; please wait for confirmation before arriving.

Shipping Address Changes

Please review your shipping address carefully before completing your order.

If you need to correct an address, email kristyn@originsteamboat.com as soon as possible with your order number and the correct address. We’ll do our best to make the change, but we cannot guarantee updates once an order has been processed or shipped.

If a package is returned to us because of an incorrect or incomplete address entered at checkout, additional postage may be required to resend it.

Delayed or Missing Packages

If your package is delayed or appears lost, check the tracking information and contact kristyn@originsteamboat.com with your order number.

If tracking shows delivery but you haven’t received your package, check around your delivery location, with household members or neighbors, and with your local carrier.

We’ll help investigate and work with the carrier to determine the appropriate next steps. A delivery scan alone does not prevent you from contacting us for assistance.

Damaged Packages or Incorrect Items

If your order arrives damaged or contains an incorrect item, email kristyn@originsteamboat.com promptly with your order number and photos of the merchandise and packaging.

Please keep the packaging until we’ve reviewed the issue. We’ll work with you on an appropriate resolution and cover reasonable shipping costs when the issue results from shipping damage, a confirmed defect or an error on our part.

Returns & Exchanges

Please review our Return & Refund Policy for eligibility, instructions and applicable fees.

Customers pay return postage for standard returns. Exchanges and store-credit returns have no restocking fee. Refunds to the original payment method are subject to an $8 restocking fee per returned order.

Wing Mountain Ranch covers standard shipping of approved exchange replacements within the United States.

Questions?

For help with shipping, pickup or an existing order, email kristyn@originsteamboat.com. Please include your order number so we can assist you.