Returns & Refunds

We want you to feel good about what you wear. If your purchase isn’t the right fit, Wing Mountain Ranch accepts eligible returns requested within 30 days of delivery.

Choose an exchange, store credit or a refund to your original payment method.

Return Eligibility

Items must be unworn, unwashed, unaltered and in their original condition, with original tags attached. Items must be free of stains, odors, pet hair and other signs of use.

You’ll need your order number or proof of purchase. Please use the original packaging when possible, or suitable protective packaging.

How to Start a Return

Email kristyn@originsteamboat.com within 30 days of delivery with:

• Your order number.
• The items you would like to return.
• Whether you prefer an exchange, store credit or a refund.

Once approved, we’ll email you the return address and instructions. Please ship your return within 14 days of approval.

Contact us before mailing your return so we can provide the correct address and identify your package.

Return Shipping & Fees

Customers are responsible for arranging and paying for return shipping on standard returns, including exchanges and store credit. We do not provide prepaid labels for standard returns.

We recommend using a tracked shipping service and keeping your receipt until your return has been processed.

Our return options are:

• Exchange: No restocking fee.
• Store credit: No restocking fee.
• Refund to your original payment method: An $8 restocking fee per returned order, deducted from your refund.

The $8 fee applies once per order when merchandise is returned for an original-payment refund, regardless of the number of items returned.

Original shipping charges are nonrefundable for standard returns. If your order qualified for free shipping, we will not deduct the original outbound shipping cost from your refund.

Different terms apply to defective, damaged or incorrectly supplied items and where required by law.

Exchanges

We offer exchanges for a different size or color of the same product, subject to availability.

Email us with your requested replacement before returning your item. Once we receive and approve your return, we’ll send the replacement.

Customers pay return shipping. Wing Mountain Ranch covers standard shipping of the replacement within the United States. For international exchanges, we’ll confirm replacement shipping charges before proceeding.

If your requested replacement is unavailable, you may choose store credit without a restocking fee or an original-payment refund, less the $8 restocking fee.

Store Credit

Store credit is issued as a Wing Mountain Ranch digital gift card after your return has been received and inspected.

You’ll receive credit for the amount paid for the eligible returned merchandise, including applicable tax. Original shipping charges are excluded. No restocking fee applies.

Final-Sale Items

The following are not eligible for standard returns or exchanges:

• Items clearly marked “Final Sale” before purchase.
• Personalized or custom-made merchandise.
• Gift cards, except where redemption or reimbursement is required by law.

Using a promotional discount or discount code does not automatically make an item final sale.

Final-sale restrictions do not limit your rights regarding defective, damaged or incorrectly supplied merchandise.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective or incorrect, email kristyn@originsteamboat.com promptly with your order number, a description of the issue and photos.

We’ll review the issue and arrange an appropriate replacement, refund or other resolution.

No restocking fee applies to a confirmed defect, shipping damage or an error on our part. If a return is needed, we will cover reasonable return shipping costs and provide instructions. Please contact us before purchasing return postage.

Refund Processing

We’ll notify you after receiving and inspecting your return.

Approved refunds are issued to the original payment method within 10 business days of receiving your return, less the applicable $8 restocking fee and nonrefundable original shipping charges.

Refunds reflect the amount actually paid after discounts, plus applicable refundable tax. Your bank or payment provider may require additional time to post the refund.

If your return does not meet our eligibility requirements, we’ll contact you to explain the issue and discuss next steps.

International Returns

For standard international returns, customers arrange and pay for return shipping and any applicable return shipping customs charges.

Duties and taxes collected directly by customs authorities are not refunded by Wing Mountain Ranch. Contact the relevant authority about possible reimbursement.

European Union Right of Withdrawal

Where European Union consumer withdrawal rights apply, you may cancel an eligible online purchase within 14 days of delivery without giving a reason. Email kristyn@originsteamboat.com to notify us, then send the goods back within 14 days of your cancellation notice.

You are responsible for direct return shipping costs, unless the goods are defective or incorrectly supplied. No restocking fee applies to a valid statutory withdrawal.

We will reimburse the applicable purchase amount and the cost of our least expensive standard delivery option within 14 days of receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

You may inspect goods as you would in a store. Any deduction for diminished value will be limited to handling beyond what is necessary to establish their nature, characteristics and functioning, as permitted by law.

Statutory exceptions may apply, including to clearly personalized or custom-made goods.

Your Consumer Rights

Nothing in this policy limits any mandatory rights you have under applicable consumer law. Where those rights differ from this policy, applicable law takes priority.

Questions?

Email kristyn@originsteamboat.com for help with your order, return or exchange.